Qualité ISO9001

Quality – Excellence as a Driving Force

Quality Management and the ISO 9001 Standard

The Animal Physiology Experimental Unit of l’Orfrasière (UE PAO) is fully committed to the INRAE quality policy. It implements a Quality Management System (QMS) that meets the rigorous requirements of the ISO 9001 standard.

What is the ISO 9001 Standard?

ISO 9001 is the international benchmark for quality management systems. It provides a methodological framework designed to ensure operational control, the satisfaction of interested parties, and continuous process improvement. It is applicable to any organization, regardless of its field of activity.

Objectives of the UE PAO Quality Approach

The implementation of ISO 9001 within our unit aims to:

• Guarantee Quality: Ensure the reliability and traceability of all experimental activities and services provided.
• Ensure Compliance: Meet regulatory, institutional, and scientific requirements.
• Structure the Organization: Clarify internal organization and responsibilities.
• Enhance Satisfaction: Strengthen the trust of users, partners, and research teams.
• Promote Progress: Contribute to the continuous improvement of professional practices.

Principles of Quality Management

The quality approach at UE PAO is built upon the fundamental principles defined by the ISO 9001 standard, notably:

• Customer and Partner Focus: Prioritizing the needs of our users.
• Leadership: Strong commitment from management.
• Engagement of People: Involvement of all staff members.
• Process Approach: Managing activities as interrelated processes to optimize results.
• Continuous Improvement: Always striving for better performance.
• Evidence-Based Decision Making: Analyzing data to guide our choices.
• Relationship Management: Actively managing interactions with all stakeholders.